Privacy Policy

Assure Repair LLC, doing business as Assure Repair (“we,” “our,” or “us”), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website or services, including when you communicate with us by SMS/text message.

Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, and physical address.

Service Information: Details about your vehicle, requested repairs or services, appointments, estimates, and other information necessary to provide our services.

Payment Information: Information necessary to process payments. We do not store complete payment card numbers when payments are processed through third-party payment processors.

Website Usage Data: Information collected through cookies and analytics tools, such as IP address, browser type, device information, and time spent on our website.

SMS Information: Your phone number, SMS opt-in status and consent, and information you provide when communicating with us by text message.

How We Collect Your Information

We may collect information when you contact us by phone, SMS/text message, email, through our website, or when you otherwise request automotive repair or related services from us.

We may also collect information when you complete a form, schedule an appointment, request an estimate, make a payment, communicate with our staff, or otherwise voluntarily provide information to us.

How We Use Your Information

We use your information to respond to inquiries and provide requested services, schedule and manage service appointments, communicate technician arrival times and service status updates, prepare and provide estimates, repair information, invoices, and payment information, process payments and issue receipts, send service-related updates and reminders, provide customer support, improve our website, services, and customer experience, comply with legal obligations, and send SMS messages that you have opted in to receive.

We do not sell your personal information to third parties.

Sharing of Information

We do not sell, rent, transfer, or share consumer personal data or SMS consent data with external organizations for marketing, promotional, or other purposes unrelated to providing our services.

We may share personal information with trusted service providers only when reasonably necessary to operate our business and provide services to you. These service providers may include payment processors, communications providers, software providers, hosting providers, and other vendors that perform essential business functions on our behalf.

Any service provider receiving personal information is provided only the information reasonably necessary to perform its services and is required to maintain appropriate confidentiality and security protections. We do not permit service providers to use customer information for their own marketing or promotional purposes.

We may also disclose information when required by law, legal process, or a valid request from law enforcement or other governmental authorities.

SMS Data Sharing

Customer data is not shared with 3rd parties for promotional or marketing purposes.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

We do not sell, rent, transfer, or share consumer personal data or SMS consent data with external organizations for any purpose other than essential service delivery.

We maintain administrative, technical, and physical safeguards designed to protect customer information against unauthorized access, use, disclosure, or sharing. Access to customer information is limited to authorized personnel and service providers who require access to perform necessary business functions and who are subject to appropriate confidentiality and security obligations.

SMS Messaging Program

Assure Repair provides customer care and conversational SMS messaging to answer questions, provide customer support, and communicate with customers regarding automotive services they have requested.

Messages may include responses to customer inquiries, appointment confirmations and reminders, technician arrival and ETA updates, estimates, service and repair updates, invoices, payment information, and other transactional communications related to automotive services requested by the customer.

The message type is customer care/conversational. Message frequency varies based on communication needs and customer interactions.

Assure Repair Messaging Terms and Conditions

The messaging program consists of general conversational messaging to answer questions and provide support to customers.

You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at admin@assurerepair.com.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, understand visitor behavior through analytics, and remember your preferences.

You can adjust your browser settings to refuse cookies, but some website features may not function properly.

Data Security

We take appropriate steps to protect your information through measures such as secure servers and encrypted connections, limited access to personal data by authorized staff, and regular security updates.

However, no online system is 100% secure, and we cannot guarantee absolute protection.

Your Rights and Choices

You may request access to or correction of your personal information. You may also request deletion of your personal information, subject to legal, operational, and recordkeeping requirements.

You may opt out of promotional emails by using the unsubscribe link or contacting us directly. You may opt out of SMS messages at any time by replying STOP to a message from us.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

Assure Repair LLC
Doing business as Assure Repair
Email: contact@assurerepair.com
Phone: (469) 405-2110